Shipping Policy

Thank you for shopping with Wily! Please review the details below regarding our shipping process.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Orders placed after 12:00 PM (noon) ET on Friday, as well as orders placed on weekends or holidays, will begin processing on the next business day (typically Monday).

Shipping Rates & Delivery Estimates

We currently ship within the United States only. Shipping charges for your order will be calculated and displayed at checkout.

We ship via USPS and UPS, and select the carrier that offers the most reliable and cost-effective service for your delivery address. Estimated delivery times vary by method and location, and any dates provided are estimates, not guarantees.

Shipping Method	Estimated Delivery Time
Standard Shipping	3-7 business days
Expedited Shipping (if selected)	2-3 business days

Delivery times begin once your order has shipped, not from the date the order was placed.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number. Please allow 24-48 hours for tracking information to update after you receive this email.

Shipping Address

Please double-check your shipping address at checkout. Wily is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at hello@be-wily.com we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has entered processing.

Lost, Stolen, or Damaged Packages

Wily is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier facility first.

If your order arrives damaged, please contact us within 7 days of delivery at hello@be-wily.com with photos of the damaged item and packaging, and we'll be happy to assist with a replacement or resolution.

Delays

While we do our best to meet estimated delivery windows, shipping delays can occasionally occur due to carrier issues, weather, or high shipping volume beyond our control. We appreciate your patience and will do our best to keep you informed if a significant delay affects your order.

Questions?

If you have any questions about your shipment, please reach out to us at hello@be-wily.com and we'll be happy to help.